Using data insights to find areas to improve for the University's intranet, so staff members are able to find services, book holidays and to keep up to date with the University's activities
Methods: User research, co-creation, wireframing
Tools: Statistics tool (3rd party)
2019, 2 months
UX Designer Advisor and UX Research (assisting), Facilitator lab tests)
HMW improve on the current offerings which will have a positive impact on staff members day to day work life.
Since the service that we use for the intranet is from a third party we had limitations with the type of data we could extract to gain insights on the usage of the navigation and types of journeys. But with the limited amount of data we could find areas to focus on.
I organised and facilitated a workshop with UAL staff to discover what changes, ideas and how they used the platform to do their work. The outcomes were user journey maps, activity graphing, crazy 8 sketches and affinity mapping.
The lab test served as a valuable opportunity to gain general and specific insights on the staffs' usage habits for the platform.
The results from the testing showed that the new navigation and page layouts improved content finding when compared to the old design
It was a pleasure working closely with the centralised Content team to improve the navigation and content presentation for the intranet. These changes had a dramatic improvement on the UAL staffs' workflow and wellbeing, which is the main reason why I became a UX Designer.
This platform will always see improvement for the foreseeable future, but due to the lack of opportunity to change the backend of the platform we are very much limited to what changes we can do. But regular monitoring of the platform's performance and user engagement will be monitored through analytical data gathering.