Using data insights to find areas to improve for the University's intranet, so staff members are able to find services, book holidays and to keep up to date with the University's activities
Methods: User research, co-creation, wireframing
Tools: Statistics tool (3rd party)
2019, 2 months
UX Designer Advisor and UX Research (assisting), Facilitator lab tests)
HMW improve on the current offerings which will have a positive impact on staff members day to day work life.
Since the service that we use for the intranet is from a third party we had limitations with the type of data we could extract to gain insights on the usage of the navigation and types of journeys. But with the limited amount of data we could find areas to focus on.
Highlights on how to best optimise the navigation page layouts based on the data analysis were presented during a team meeting. The meeting provided lessons on how page layouts can affect a users experience in a positive or negative way.
I organised and facilitated a workshop with UAL staff to discover what changes, ideas and how they used the platform to do their work. The outcomes were user journey maps, activity graphing, crazy 8 sketches and affinity mapping.
One of the main outcomes from the workshop was how to improve navigation and content discovery on the intranet. Therefore, we focused on creating sketch solutions to refining the existing navigation and page layouts for content placement.
The lab test served as a valuable opportunity to gain general and specific insights on the staffs' usage habits for the platform.
The results from the testing showed that the new navigation and page layouts improved content finding when compared to the old design
Sharing the development journey and results of the lab test to immediate and extended teams showed team members the value of UX processes and how it can have a positive influence on staffs process.
From the lab testing results and the analytics gathered from the service's analytics tool we were able to see the positive impact that the changes had on the UAL staff members.
It was a pleasure working closely with the centralised Content team to improve the navigation and content presentation for the intranet. These changes had a dramatic improvement on the UAL staffs' workflow and wellbeing, which is the main reason why I became a UX Designer.
This platform will always see improvement for the foreseeable future, but due to the lack of opportunity to change the backend of the platform we are very much limited to what changes we can do. But regular monitoring of the platform's performance and user engagement will be monitored through analytical data gathering.
