With the move to the new CMS the research profile pages have been neglected and also have been constructed manually. Due to the high manual labour cost the research department have invested in a new service to allow researchers to input their own information without assistance. The new system migration has presented the opportunity to improve the profile templates.
1-2-1 interviews, Card sorting, Analysis, stakeholder meetings, Co-creation
Figma, Hotjar, Google Analytics
HMW improve the researcher profiles with limited API data and provide a product that meets the researchers core needs?
1-2-1 sessions with 7 UAL researchers took place to gather their views on how researchers should be represented through UAL. Critiquing the current live profile templates and performing a card sorting session.
Learning the functionality and limitations of Elements. A tool that give researchers direct control over constructing their profile page. Moreover, providing the ability to pull data with a customised API to populate a profile page on the CMS side.
Analysing competitors from the university space, which included Goldsmiths, SOAS, LSE, Ravensbourne and more.
An analysis of the interviews by sorting out key themes from written interview notes and also notes on printouts.
Using the feedback from the users to adapt the design to fit their needs and to priorities on the important features that should be included.
The changed needed to be made for the profile template based on the second round feedback was given to the deveolpers to created a beta version that would be used for user testing.
Sharing the phase 1 design developments with stakeholders to get feedback on the layout, features and content types that they would like to have on show.
With a modified template a second round of interviews was conducted to get further input and to show that feedback has positively helped to progress the project
With a modified template a second round of interviews was conducted to get further input and to show that feedback has positively helped to progress the project.
With a coded pre-release a final set of interview with 5 out of 7 researchers was conducted to show how their input helped to develop the final outcome, explain why some feature couldn't be included and to demonstrate the service.
A comparison between the old and the newly released researcher Profiles was done to view how well the new template has been received by our users.
A comparison between the old and the newly released researcher Profiles was done to view how well the new template has been received by our users.
Analysis will continue to be done to find new way on how we can improve the template and overall experience for this part of the website.
It has been a pleasure to work with researchers to help give better exposure on the work they are doing for the university. As well as, using different research methodologies such as, card sorting and interviews to gain insight into the research space.
